Contact Us

Best Bitcoin Casinos is run by a small team of researchers who review and rank crypto casinos for US players, and we'd rather hear from you than have you guess at an answer. Whether you've spotted something outdated on the site, want to flag an issue with an operator, or have a question our reviews didn't answer, this page tells you what we can help with and how to get a response.

What we can help with

We cover a specific niche — crypto casinos, their bonuses, licensing and payout behaviour, as viewed from a US player's perspective. That means we're well placed to answer some things and not others. Reach out if your question falls into one of these areas:

• Corrections and updates — a bonus term has changed, a site listed here has closed, or an editorial rating looks out of date
• Research feedback — you've used a site we've written about and want to tell us what our review got right or missed
• General questions about the site — how we rank operators, why a particular casino appears where it does, or what a term like "no KYC" or "wagering requirement" means in context
• Content requests — a topic, coin, or comparison you'd like to see covered on the site

What we can't help with

We're a comparison and review site, not a casino, a payment processor, or a licensing body. That means a few things sit outside what we can resolve directly:

• Account issues, deposits, withdrawals or disputes with a specific casino — these need to go to that operator's own support team, since we don't hold player funds or process transactions
• Tax questions on gambling winnings or crypto gains — these are genuinely individual and should go to a qualified tax professional, not a review site
• Legal advice on whether a particular offshore site is permitted in your state — we cover the general legal landscape, but you should confirm your own state's rules directly

If you're dealing with a dispute over funds, verification, or a bonus payout, contact the casino's support channel first — most operators list live chat or email support directly on their site. Our reviews of specific site categories can help you understand what to expect before you raise an issue.

Before you write in, a few things worth checking first

A lot of questions we get are already answered elsewhere on the site, so it's worth a quick check before reaching out:

1. Bonus terms, wagering requirements and eligibility conditions are listed alongside each offer on our rankings — check the specific site's terms before assuming a figure applies universally
2. Our About Us page explains how we research and rate operators, including how commercial relationships work and why they don't affect our rankings
3. If your question is about gambling habits, spending limits, or where to find support, our Responsible Gambling page has practical tools and the National Problem Gambling Helpline (1-800-GAMBLER)
4. Site-wide terms, including how our content and affiliate relationships work, are set out in our Terms and Conditions

A note on what we are and aren't

Best Bitcoin Casinos may earn a commission when readers click through to a casino from our site and sign up — this is standard for comparison sites and it doesn't change how we score or rank operators. We're not a gambling operator ourselves, we don't process wagers or payouts, and nothing on this site should be read as legal, tax or financial advice. Crypto casinos serving US players are typically licensed offshore, in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator, and players are responsible for checking whether online gambling is permitted in their own state.

Gambling carries a real risk of losing money, and crypto adds a further layer of price volatility on top of that. This site is intended for adults of legal gambling age only — 18 or 21 depending on the operator and your state's rules — and it isn't a substitute for professional legal, tax or financial guidance.

Getting a response

We read every message that comes in, though as a small team we can't guarantee a reply to every query, particularly ones about individual casino accounts that we have no visibility into. The clearer and more specific your message, the easier it is for us to act on it — include the casino name, the page you're referring to, and what you think should change or be corrected.